FAQ (Frequently Asked Questions)

What is KaabaSharif.com?

KaabaSharif.com is a dedicated online platform designed to facilitate a seamless and enriching Umrah pilgrimage experience for travelers. By connecting pilgrims with reliable vendors offering a myriad of essential pilgrimage services, we aim to create a one-stop solution for all Umrah-related needs.

How does KaabaSharif.com work?

At KaabaSharif.com, we simplify the process of planning your Umrah journey. Users are required to fill in their information and specify their Umrah requirements on our platform. We then liaise with a variety of Umrah agencies to collect quotes based on the provided information. These quotes are compiled and shared with the user, enabling them to make an informed decision that suits their preferences and budget.

Is there a fee to use KaabaSharif.com?

No, KaabaSharif.com is a free platform for users seeking quotes for their Umrah journey. Our revenue is generated through commissions from the sales of packages and through our affiliated online shop with Amazon, where users can purchase essential items for their pilgrimage.

How do you verify the authenticity of the Umrah agencies?

At KaabaSharif.com, we prioritize the authenticity and reliability of the Umrah agencies we partner with. Our verification process involves personal calls, thorough checks of their online presence, and a review of their Google reviews and ratings to ensure they meet our standards of authenticity and service quality.

What payment methods do you accept?

We provide flexibility in payment options by accepting payments through Zelle and PayPal, ensuring a secure and convenient transaction experience for our users.

How quickly can I expect to receive quotes after submitting my information?

We value your time and ensure a prompt response. Typically, you can expect to receive quotes either on the same day or by the next day after submitting your information on our platform.

What if I have specific requirements for my Umrah journey?

KaabaSharif.com is designed to cater to your specific requirements. Our platform allows you to provide detailed information regarding your Umrah journey, ensuring that the quotes you receive are tailored to meet your unique needs.

Do you offer any guarantees?

Yes, we offer a money-back guarantee for valid Umrah cancellations. This guarantee is a testament to our commitment to providing a risk-free and satisfactory experience for our users.

Can I purchase essential items for my Umrah journey on your platform?

Absolutely! We have an online shop connected with Amazon, where you can explore and purchase a curated selection of essential items for your Umrah journey. From prayer essentials to travel accessories, we've got you covered.

How do I contact customer support?

Your satisfaction is our priority. You can reach out to our customer support via email at kaabasharif.connect@gmail.com or call us at +1 347 302 0073 for any inquiries or assistance.

Do you have a mobile app?

While we currently do not have a mobile app, our website is designed to be mobile-responsive, providing a seamless user experience on various devices. We have plans to develop a mobile app for major platforms in the near future to further enhance accessibility and user convenience.

How do you handle disputes between customers and Umrah agencies?

We are in the process of developing a comprehensive dispute resolution mechanism. Our aim is to mediate and ensure a fair and satisfactory resolution for both parties, maintaining a harmonious and trustworthy environment on our platform.

Can I provide feedback on the services I received?

Absolutely! We highly value user feedback as it aids in maintaining a high standard of service. We are working on implementing a review and rating system that will allow users to share their experiences and rate the services provided by the Umrah agencies.

Is my personal information safe with KaabaSharif.com?

At KaabaSharif.com, user data security is of paramount importance. We utilize JotForm for data collection, which ensures that your personal information is encrypted and stored securely, adhering to stringent data protection standards.

Are there any plans to expand your services beyond Umrah?

Yes, with the success of KaabaSharif.com, we envision creating similar platforms for other religious pilgrimages under different domain names. Our long-term goal is to facilitate seamless pilgrimage planning for various religious journeys.

How do I stay updated with the latest offerings and updates from KaabaSharif.com?

Stay connected with us by subscribing to our newsletter and following our social media channels. Through these platforms, we share the latest updates, offerings, and useful information related to Umrah and our services.

What is your refund policy?

We offer a money-back guarantee for valid Umrah cancellations. The specific terms and conditions of this guarantee will be provided during the booking process, ensuring transparency and clarity.

Can I change or cancel my booking?

Yes, booking alterations or cancellations are possible. However, the terms and conditions for changes or cancellations are subject to the respective agency's policies, which will be communicated clearly during the booking process.

How do you ensure the quality of services provided by the Umrah agencies?

Quality assurance is a cornerstone of our platform. We conduct an initial quality assurance check for all Umrah agencies listed on KaabaSharif.com. Additionally, we plan to gather user reviews and feedback post-trip to ensure the quality of services remains high and meets the expectations of our users.

Can I recommend an Umrah agency to be listed on KaabaSharif.com?

Yes, we welcome recommendations for reliable Umrah agencies. Recommended agencies will undergo our standard verification process to ensure they meet our quality and authenticity criteria before being listed on our platform.

21. How much will you charge my Umrah agency?

Currently, we are not charging any fees to Umrah agencies. Our primary goal is to grow our network of verified agencies to provide a diverse range of options to our users. However, we plan to introduce a payment system for Umrah agencies before Hajj 2024, transforming our platform into a comprehensive portal for booking and payment of Umrah trips. We envision being a valued agent for you, bringing a plethora of potential customers your way. Take advantage of this opportunity to gain more customers at no cost.

22. What is the process for customers to get quotes using your platform?

The process is straightforward. Customers interested in performing Umrah fill out a form on kaabasharif.com. Once the form is completed, we send the information to Umrah agencies to obtain quotes. Agencies are expected to provide their quotes within 24 hours. Upon collecting approximately 5 quotes, we share them with the customers, who then decide which agency they prefer based on the quotes provided.

If the quote is free, people may misuse your platform. Also, it takes time to create quotes. Can you charge the customer a fee to request quotes?

We understand the concern, but charging a fee could deter genuine customers. Every customer who requests a quote potentially opens up an opportunity for your agency, which might not have been possible otherwise. Now, with our platform, you have a chance to compete and gain the customer's business.

What happens if I keep giving quotes but never get any customers?

If you find that you are providing quotes but not securing customers, it might be an indication to revisit and possibly update your quotes to remain competitive. We are here to assist you in making necessary adjustments to improve your chances of attracting customers.

Will I be able to see other agencies' quotes?

To maintain a fair and competitive environment, we do not disclose other agencies' quotes to any participating Umrah agency. Only the interested customer will have access to the quotes for comparison purposes.

There are lots of variables that change the price. Do customers have the option to specify their different needs?

Absolutely. We have designed our questionnaire to capture essential information to generate accurate quotes. However, we are open to improving and expanding our questionnaire based on your feedback to ensure all necessary details are captured.

Can I offer my agency's current Umrah package on kaabasharif.com?

Currently, we are not offering pre-made packages as prices can fluctuate due to variable costs such as airfare and hotel availability. Our model aims to provide the most accurate and up-to-date pricing to customers. However, we are open to exploring this feature in the future with a committed partnership from Umrah agencies.

What is your value proposition for me as agency?

Our value proposition includes:

Attracting more US-based customers seeking to perform Umrah.
Earning a "verified" badge on quotes shared with customers.
Featuring a blog to share your agency's story and offerings.

What is the level of competition between Umrah agencies on your platform?

At the moment, we are in the early stages and are partnering with a limited number of Umrah agencies to ensure a healthy and manageable level of competition. Our goal is to create a fair and beneficial marketplace for both customers and agencies.

How do you ensure the quality of the Umrah packages by Umrah agencies offered on your portal?

We meticulously review and select Umrah agencies known for offering high-quality and reliable Umrah packages. Post-trip, we plan to collect customer feedback to ensure that the services provided met their expectations.

What is the process for us to join your Umrah marketplace?

Joining is free and easy. Send us your agency information for review. Once approved, we will list your agency in our network, enabling you to provide quotes to potential customers.

What is your customer base like?

Currently, our focus is on individuals and families interested in planning their Umrah trip independently.

Can the customer request to join the group tour?

Yes, customers have the option to indicate their interest in joining a group tour. We can further discuss the requirements and benefits of group packages to ensure we cater to the diverse needs of our users.

Do you have investors?

At present, we are self-funded and have not sought external investment. Our priority is to prove the concept, deliver value to users and agencies, and achieve a sustainable growth trajectory before considering investor involvement.

Why did your number start with 347?

The 347 area code is a nod to my time spent living in Brooklyn, New York, for 13 years before relocating to Texas and then Ohio. This number has been with me for over a decade and holds sentimental value.

What is your background? Are you related to IT?

With a decade of experience in significant finance and banking systems, I have been working in the IT department as the lead web/mobile accessibility subject matter expert. My expertise in IT complements the technical requirements of running and enhancing KaabaSharif.com to provide a user-friendly platform